The Vitality Blueprint™
Programme Terms & Conditions
Effective date: 1 November 2026
Programme provider: Sarah Clough, a sole trader trading as Sarah Clough Life
Business address: Moor Cottage Studio, Burley Woodhead, Ilkley, West Yorkshire, LS29 7BE, England
Email: [email protected]
Website: https://discover.thevitalityblueprint.com
1. Introduction
Welcome to The Vitality Blueprint™.
These Terms & Conditions explain what is included in your programme, what you can expect from working with me, your responsibilities as a participant, and your rights regarding payments, cancellations and refunds.
My aim is to provide a supportive, personalised coaching experience that helps you develop greater strength, movement confidence and habits that support your health and longevity.
Please read these terms before enrolling. By purchasing The Vitality Blueprint™, you enter into an agreement with Sarah Clough, trading as Sarah Clough Life, subject to your statutory consumer rights.
2. About The Vitality Blueprint™
The Vitality Blueprint™ is a personalised, 12-week online movement, strength and healthy-longevity coaching programme.
It is designed to help you understand your body, develop more effective movement patterns, build strength and confidence, and establish sustainable habits that support your long-term wellbeing.
The programme combines individual coaching, guided movement, educational resources, group sessions and ongoing support.
It is a fixed-duration coaching programme rather than an automatically renewing membership.
Your 12-week programme begins on the date of your initial Personal Blueprint session.
3. What Your Programme Includes
Your enrolment includes:
Your Personal Blueprint
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An initial 60-minute individual Personal Blueprint session with Sarah Clough to explore your goals, current circumstances, movement history and priorities.
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A written personalised Blueprint outlining your agreed priorities, goals and recommendations.
Individual coaching and support
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Three additional scheduled individual 1:1 coaching sessions during the 12-week programme.
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Weekly Traffic Light progress check-ins to help identify challenges, track progress and inform adjustments.
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Additional individual guidance or support where appropriate and in accordance with the programme's support arrangements.
Movement and education
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Access to progressive guided movement videos and practices.
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Educational resources covering movement, strength, bone health, wellbeing and healthy longevity.
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Guidance on adapting and progressing your movement practice according to your circumstances.
Group coaching and community
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Weekly small-group Movement Mastery and Q&A sessions.
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Access to the programme's designated WhatsApp support group.
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Opportunities to ask questions, share experiences and receive guidance throughout your programme.
Sarah will provide coaching and guidance through the agreed sessions and communication channels.
The programme does not include unlimited individual appointments, immediate responses to messages or 24-hour availability.
The precise timing of sessions, available resources and arrangements for coaching support will be explained during onboarding.
4. Programme Duration and Access
The Vitality Blueprint™ runs for 12 weeks from the date of your initial Personal Blueprint session.
Your access to the programme's movement videos, educational resources, group coaching sessions, WhatsApp community and other programme services is included for those 12 weeks.
At the end of your programme, access to these resources and ongoing coaching support will end unless a separate continuation arrangement has been agreed.
Continuing with ELEVATE
ELEVATE is an optional ongoing membership available to eligible graduates of The Vitality Blueprint™.
It offers continued access to Vitality Blueprint™ resources and ongoing coaching support, including group sessions, pop-up sessions, WhatsApp support and Traffic Light check-ins, in accordance with the ELEVATE membership offering.
ELEVATE is a separate paid membership with its own price, payment arrangements and Terms & Conditions, which will be provided before enrolment.
There is no obligation to join ELEVATE, and completion of The Vitality Blueprint™ does not result in automatic enrolment or further payments.
5. Programme Investment and Payment
The total investment in The Vitality Blueprint™ is £1,500.
You may choose between:
The instalment option is a payment arrangement for the full 12-week programme and is not a rolling monthly subscription.
Unless you are entitled to cancel or receive a refund under these terms or applicable law, all agreed instalments remain payable.
Payments are processed securely through the payment providers available at checkout.
The total price, payment schedule and any applicable charges will be clearly displayed before you complete your purchase.
6. Your First Seven Days. Your Decision.
I want you to feel completely comfortable with your decision to join The Vitality Blueprint™.
That is why I offer a voluntary Seven-Day Confidence Promise.
Your seven-day period begins on the date of your initial 60-minute Personal Blueprint session, rather than the date you enrol or make payment.
The date of your Personal Blueprint session counts as day one. The seven-day period ends at 11:59pm UK time on day seven.
During this time, you will have the opportunity to experience how we work together, begin putting your personalised plan into practice and decide whether the programme is right for you.
If you decide not to continue, simply email [email protected] before the seven-day period ends.
You do not need to provide a reason or justify your decision.
If you request a refund within the seven-day period:
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All payments you have made towards The Vitality Blueprint™ will be refunded in full.
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If you selected the instalment option, any remaining instalments will be cancelled.
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No administration or cancellation fees will be charged.
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Your programme participation and access to resources and support will end.
Refunds will be issued to your original payment method within 14 days of receiving your request.
This promise applies even if you have already completed your initial Personal Blueprint session or accessed programme materials.
The Seven-Day Confidence Promise is a voluntary benefit offered in addition to your statutory consumer rights. It does not replace, restrict or reduce those rights.
7. Your Statutory Cancellation Rights
When you purchase The Vitality Blueprint™ online or through another qualifying distance-selling arrangement, you will generally have a statutory right to cancel within 14 days after the day on which the contract is made, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
This statutory cancellation period is separate from the voluntary Seven-Day Confidence Promise.
Cancelling before your programme begins
If you exercise your statutory cancellation right before any coaching services or digital content have been supplied, you will ordinarily be entitled to a full refund.
Beginning coaching within the statutory cancellation period
You may choose to begin your coaching programme before the statutory 14-day cancellation period has expired.
Where required, we will ask you to make an express request for coaching services to begin during that period.
If you subsequently exercise your statutory right to cancel, an appropriate proportionate charge may apply for coaching services already supplied, but only where permitted by law and where the necessary information and express request requirements have been satisfied.
Accessing digital content
The programme includes digital materials such as videos and educational resources.
If you wish to access digital content before the end of the statutory cancellation period, we will obtain any separate express consent and acknowledgement required by law.
Where the relevant legal requirements are satisfied, beginning the supply of digital content may affect your statutory cancellation rights in relation to that content.
Any applicable consequences will be clearly explained before you consent.
Your voluntary seven-day promise still applies
Regardless of the above arrangements, if you qualify for a full refund under the Seven-Day Confidence Promise in Section 6, that full refund will be honoured.
How to cancel
To exercise your statutory cancellation right, email [email protected] or send any other clear statement of your decision to cancel to the business contact details in these terms.
You may use the cancellation form at the end of this document, but you are not required to do so.
Where a statutory refund is due, it will be processed within the legally required timeframe, normally using the original payment method.
Nothing in these terms affects your statutory cancellation rights or other consumer protections.
8. Your Progress and Our Commitment
The Vitality Blueprint™ is designed to provide personalised coaching, practical guidance and ongoing support to help you develop greater strength, movement confidence and sustainable habits.
At the beginning of the programme, we will agree on realistic goals and identify the priorities most relevant to you.
Throughout the 12 weeks, we will review your progress, discuss challenges and adjust your approach where appropriate.
Your progress will depend on several factors, including your starting point, health circumstances, consistency and ability to put recommendations into practice.
Although no specific physical, medical or personal outcome can be guaranteed, I am committed to delivering thoughtful, individualised coaching with reasonable care and skill throughout your programme.
If something is not working for you, I encourage you to communicate with me so we can explore an appropriate way forward.
The programme does not guarantee freedom from pain, changes in bone density, weight changes or any specific medical outcome.
This section does not limit your statutory rights or the remedies available if services are not provided in accordance with applicable consumer law.
9. Your Participation and Responsibilities
The Vitality Blueprint™ is a collaborative process.
I provide coaching, guidance, education and support. Your role is to engage with the programme in a way that is realistic and appropriate for your circumstances.
By joining, you agree to:
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Provide relevant and accurate information about your health, movement history and goals.
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Participate in agreed coaching sessions and check-ins where reasonably possible.
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Follow guidance within your own abilities and any relevant medical restrictions.
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Communicate concerns, difficulties or changes in your circumstances.
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Take reasonable responsibility for your own safety during independent movement practice.
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Treat Sarah and other participants with courtesy and respect.
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Respect the privacy and confidentiality of other programme members.
I understand that life does not always go according to plan.
Illness, family commitments, caring responsibilities and other challenges may affect your participation. Please communicate with me if you encounter difficulties so that we can discuss reasonable adjustments.
10. Health and Safety
The Vitality Blueprint™ provides movement coaching, exercise education and general healthy-lifestyle guidance.
It does not provide medical diagnosis, medical treatment or a substitute for advice from a qualified healthcare professional.
You are responsible for disclosing relevant information about existing health conditions, injuries, symptoms, previous surgery and medical advice that may affect your ability to participate.
This is particularly important where you have conditions such as osteoporosis, previous fractures, persistent back pain, joint problems, balance difficulties, cardiovascular conditions or other health concerns.
If necessary, you may be advised to seek guidance or clearance from an appropriate healthcare professional before beginning or progressing certain activities.
Movement recommendations will be adapted where appropriate, based on the information available and the scope of the coaching service.
You should:
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Work within your individual abilities and follow relevant guidance.
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Avoid forcing movements or continuing activities that cause concerning pain or symptoms.
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Inform Sarah if your health circumstances change.
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Seek appropriate medical attention for unusual, worsening or urgent symptoms.
All physical activity involves some inherent risk. While reasonable care is taken in providing guidance and progression, it is not possible to eliminate every risk associated with exercise.
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
11. Appointments, Attendance and Rescheduling
Your individual coaching sessions will be scheduled by mutual agreement.
If you need to rearrange a session, please provide as much notice as reasonably possible, preferably at least 24 hours.
Where adequate notice is provided, we will make reasonable efforts to reschedule the appointment.
If you miss a session without notice, rearrangement will be considered according to the circumstances and the remaining programme schedule.
Group sessions take place at scheduled times. Where recordings are available, you may be able to watch them if you cannot attend live.
If Sarah needs to cancel or rearrange a scheduled individual session, an appropriate alternative will be offered at no additional cost.
12. Pausing or Adjusting Your Programme
I recognise that circumstances sometimes change unexpectedly.
If illness, injury, bereavement or significant personal circumstances affect your ability to continue, please contact me as soon as reasonably possible.
We will discuss whether adjustments, an agreed pause or an extension may be appropriate.
Any agreed change to your programme dates or arrangements will be confirmed in writing.
Pauses or extensions are not automatic and will depend on the circumstances and practical availability of coaching.
An agreed pause does not automatically cancel payment obligations unless this has been expressly agreed in writing.
Your statutory consumer rights remain unaffected.
13. Confidentiality and Respect for Other Participants
The Vitality Blueprint™ aims to provide a supportive environment in which women feel comfortable sharing their experiences and challenges.
You agree to respect the privacy and confidentiality of other programme participants.
Personal information, discussions and experiences shared by other members during group coaching, WhatsApp conversations or private communications must not be disclosed outside the programme without permission.
You must not record, photograph, reproduce or distribute group sessions or communications involving other participants without appropriate consent.
While all members are expected to respect confidentiality, absolute confidentiality within a group setting cannot be guaranteed.
Sarah will handle your personal information in accordance with the business Privacy Policy and applicable data protection law.
14. Programme Materials and Intellectual Property
The Vitality Blueprint™ name, methodology, educational content, videos, written resources, worksheets, audio materials and coaching frameworks are the intellectual property of Sarah Clough or the relevant rights holders.
Your enrolment provides a personal, non-exclusive, non-transferable right to access and use these materials for your own participation during your authorised access period.
You may retain your personal notes and copies of materials expressly provided for you to keep, including your written Personal Blueprint, for your private use.
You must not copy, reproduce, publish, resell, distribute, share access to or use programme materials to create commercial coaching products without written permission.
Your digital programme access will normally end at the conclusion of your 12-week programme, unless you continue into ELEVATE or another arrangement is agreed.
15. Behaviour and Ending Participation
All participants are expected to communicate and behave respectfully.
Harassment, threatening behaviour, discriminatory conduct, serious breaches of confidentiality or deliberate misuse of programme materials will not be accepted.
Where concerns arise, Sarah will normally explain the issue and provide a reasonable opportunity to resolve it where appropriate.
In cases of serious misconduct, it may be necessary to suspend or end participation to protect other participants or the programme.
Any decision to terminate participation, including any refund or payment implications, will be handled fairly and in accordance with applicable consumer law.
Payments will not automatically be forfeited simply because participation has ended.
16. Changes to Programme Delivery
Occasionally, programme sessions or delivery arrangements may need to change because of illness, unforeseen circumstances or technical difficulties.
Where this happens, reasonable efforts will be made to provide suitable alternatives.
Minor adjustments may be made to improve programme resources or delivery, provided the essential services purchased are not materially reduced.
Any significant changes will be communicated in advance.
If a material part of the programme cannot be delivered, an appropriate remedy will be offered in accordance with applicable law, which may include replacement services or a refund where appropriate.
17. Technology and Online Access
The programme is delivered online and may use platforms including Kajabi, Zoom and WhatsApp.
You will need an appropriate device, internet connection and access to the relevant platforms.
You are responsible for maintaining your own internet connection and equipment.
If technical problems occur, reasonable efforts will be made to help you access programme resources or find an appropriate alternative where possible.
Private links, login credentials and programme access details must not be shared with others.
18. Privacy and Personal Information
Sarah Clough, trading as Sarah Clough Life, is responsible for the handling of personal information collected in connection with The Vitality Blueprint™, subject to the roles of any relevant third-party service providers.
Information may include contact details, payment information, coaching notes, progress records and relevant health information that you choose to provide.
Health information is treated as special category personal data under UK GDPR and requires additional safeguards.
We will identify an appropriate lawful basis and additional condition for processing relevant health information, and explain these in the Privacy Policy and any associated consent information.
Personal information will be collected, used, retained and protected in accordance with applicable data protection legislation.
Your identifiable personal story, health information, photographs or testimonials will not be used publicly for marketing without appropriate permission.
Further details about data processing, service providers, retention periods and your rights will be explained in the Sarah Clough Life Privacy Policy.
Privacy Policy: Available through the Sarah Clough Life / The Vitality Blueprint™ website.
19. Feedback and Complaints
I want you to feel listened to, respected and supported throughout your experience.
If you have concerns about the coaching, programme materials or any aspect of your experience, please contact me.
Email: [email protected]
I aim to acknowledge formal complaints within five working days and work towards a fair and reasonable resolution.
This process does not restrict your statutory rights or your ability to seek independent advice.
20. Your Consumer Rights
Nothing in these Terms & Conditions excludes, limits or reduces your statutory consumer rights.
This includes applicable rights under the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Services will be provided with reasonable care and skill, and digital content will be supplied in accordance with applicable legal requirements.
Where any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply as far as legally permitted.
21. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you live in Scotland, Northern Ireland or another jurisdiction, nothing in these terms removes any mandatory consumer protection or right to bring proceedings that applies to you under relevant law.
22. Agreement and Acceptance
By enrolling in The Vitality Blueprint™ and confirming your agreement to these Terms & Conditions at checkout, you acknowledge that you have been given the opportunity to read and understand the programme arrangements.
These include the programme duration, inclusions, price, payment obligations, Seven-Day Confidence Promise, statutory cancellation rights, health and safety responsibilities and terms of participation.
You will receive confirmation of your enrolment and a copy of the agreed terms in a form you can retain.
Statutory Cancellation Form
Use this form only if you wish to exercise your statutory cancellation right. You may also cancel by sending any other clear statement.
To:
Sarah Clough trading as Sarah Clough Life
Moor Cottage Studio
Burley Woodhead
Ilkley
West Yorkshire
LS29 7BE
England
[email protected]
I hereby give notice that I cancel my contract for the supply of The Vitality Blueprint™ programme.
Name:
Address:
Date of purchase:
Date:
Signature (only if submitted on paper):
Sarah Clough Life
The Vitality Blueprint™
Terms & Conditions — Version 1.0
Effective 1 November 2026